Returns policy
DSC Returns Policy
This Returns Policy sets out information on returning products which you have purchased from us under our Terms and Conditions of Sale.
A different returns policy applies to EcoPro. Please visit EcoPro for more information.
For further information on ending your contract with us (including if you are a consumer and you have changed your mind), please see section 9 of our Terms and Conditions of Sale.
Returning an unwanted item?
As long as an item is still in its original condition, we accept returns for free, subject to the policy below, which includes the policy about fair use. This does not affect your statutory rights.
If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. We will bear the costs of returns and collections.
We will refund you within 14 days of having received the returned item (or, where we have arranged the return, from the day you inform us you want to cancel the contract). We will make any refunds due to you by the method you used for payment.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
All items are inspected on return. To receive a full refund, all items must be returned to us unused, the security seal or tabs must not be broken if this would render them unfit for resale, be in a resalable condition and in their original packaging (this does not apply to faulty items and does not affect your rights under applicable laws, including your right to inspect the items when you receive them). Without prejudice to the above, for consumables such as Ink Cartridges, Toner Cartridges or Tapes please re-pack them in an outer carton to prevent damage to the original packaging. Do not put any returns or packaging labels directly onto the cartridge box.
We may reduce your refund of the price to reflect any reduction in the value of the items if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the items and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Please return items to the original point of purchase. We only accept items purchased from our website; we cannot accept items purchased from Channel Partners. Please return directly to them subject to their Terms and Conditions.
After that?
We don't accept returns for unwanted items after the relevant returns period above. None of this affects your statutory rights.
Returning a faulty or incorrect item?
If you've received an item which is incorrect or faulty, please contact us (see ‘how do I return my product’ below) explaining the reason for the Return and our Agents will help to resolve this.
How do I return my Product?
Please contact our Customer Agents using our Live Chat Service or Telephone, the details are available on our website. Our Agent will check a few things with you and issue an RMA Number (Returns Materials Authorisation Number) and explain to you what’s needed to get the goods back to us, either by collection or using one of our carrier’s convenient drop off services.
Responsibility
You must look after the items until they are returned to us and return them to us in the condition in which you received them. Returned items are your responsibility until they reach us or our carrier, so they need to be packed up properly, so they don’t get damaged on the way.
As the parcel remains your responsibility until it arrives back with us or until it is collected by us or our carrier, ensure that you get proof of postage if you are using the drop off service in case you need to contact us about your return.
Fair use
If we notice an unusual pattern of returns activity or abuse of the returns policy, then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Service Agents and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact our Customer Service Agents who will help.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.
Missed collection
If you are not in when a carrier comes to collect, we will only return one more time, then you will need to take it to a drop off location.