FAQs
ORDERS
What is the estimated delivery time?
Estimated delivery time is 1-2 business days. Please note that these are estimated delivery times and therefore cannot be guaranteed. Our order will be dispatched the same day if placed before 1pm. If your order is placed after this time, it will be dispatched the next working day.
How can I track my order?
You can track your order by clicking here and adding your order number and email address or alternatively by adding your tracking number.
Can I cancel my order?
Unfortunately, it is not possible to cancel an order as we try to process and ship it as quickly as possible. If you no longer need an ordered item, please initiate a return by contacting Customer Service. Our team will guide you through the procedure and organise the refund.
Can I change my address after placing the order ?
No, you can't change the address after placing the order.
Can I change my address for future orders ?
Yes for any future orders, the address can be changed before placing the order.
I want to change the delivery date of my order?
We process the order asap so delivery date cannot be changed . You can contact your courier for such requests.
Can I order as a guest ?
No, you can't order as a guest. The customer has to create a Brother Online account at store.brother.co.uk to place order.
RETURNS & REFUNDS
What is the return policy?
If an item is still in its original condition, we accept returns for free, subject to the policy below, which includes the policy about fair use. If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. All items are inspected on return. In order to receive a full refund, all items must be returned to us in a resalable condition in their original packaging.
For consumables such as Ink Cartridges, Toner Cartridges or Tapes please re-pack them in an outer carton to prevent damage to the original packaging. Do not put any returns or packaging labels directly onto the cartridge box. We only accept items purchased from our website, we cannot accept items purchased from Channel Partners. Please return directly to them subject to their Terms and Conditions.
We don't accept returns for unwanted items after the relevant returns period as stated above. If you've received an item which is incorrect or faulty, please contact us (see how do I return my product below) explaining the reason for the return and our Agents will help to resolve this.
For full returns policy click here
How do I return my Product?
Please contact our Customer Agents using our Live Chat Service or by phone. Our Agent will check a few things with you and issue an RMA Number (Returns Authorisation Number) and explain to you what’s needed to get the goods back to us, either by collection or using one of our carrier’s convenient drop off services.
What is the refund policy?
As soon as the return has been received and checked by us, the purchase amount will be refunded to you. We aim to refund you within 14 days of having received the returned item(s).
ACCOUNT SETTINGS
How do I get the invoice for my order?
Once the order is dispatched the invoice will be be sent to you via email. All invoices are available in the My account area on the website.
How can I change my email/login info?
If you registered your Brother Online account account using an email address, you can update it by visiting atyourside.brother.co.uk.
DELIVERY & COLLECTION
You have any enquiry about your order
If there is a problem with your order, please contact Customer Service.