How to Contact Brother Customer Service

We have several support options available: Live Chat, WhatsApp, FAQs and Phone. Choose the one that suits you best.

WhatsApp Live Chat

Live chat with our customer service team

Available Monday - Friday 9:00am - 5:30pm

How to Chat 

1. Open WhatsApp
2. Scan the QR Code using your camera, click this link or enter +44 7453 818580 into WhatsApp
3. Chat with us and share pictures or videos of your device using WhatsApp

Why WhatsApp

- End to End encryption
- Share photos and videos directly into chat
- Real-time conversation with real people


Find answers to frequently asked questions for your product here.Learn more

Support Center App

Our support app is there to provide you the answers your need, from your pocket. 

Call us

Call our dedicated customer service team on the following number: 0333 777 4444

We are available by phone from 9am to 5:30pm (Monday to Friday).

Support for other Brother products

Sewing & Embroidery Queries
Phone: 0333 999 77 33

Industrial Sewing Machines/Garment Printers
Phone: +49 (0) 2822 6090

Scan n Cut
Phone: 00800 222 00 666